GENERAL TERMS AND CONDITIONS

 

Thanks for your support and shopping at SURIN HERITAGE LIMITED PARTNERSHIP (THE HERITAGELP). We appreciate the fact that you like to buy the cool stuff we build for sales. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, booking and purchasing/paying for our products, whether you’re at the THE HERITAGELP’s Online Shop or at THE HERITAGELP and its Associates or Affiliates Retail Shop, we’ll refer to these entities as the “THE HERITAGELP’s Shop” in this policy.)    

 

As with any shopping experience, there are terms and conditions that apply to transactions at THE HERITAGELP’s Shop. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at THE HERITAGELP’s Shop, you agree to the terms set forth below along with THE HERITAGELP’s Privacy Policy and Terms of Use.

                                                                                                           

Privacy

Privacy is a fundamental human right. At THE HERITAGELP, it’s also one of our core values. Your devices are important to so many parts of your life. What you share from those experiences, and who you share it with, should be up to you. We design Website and products to protect your privacy and give you control over your information. It’s not always easy. But that’s the kind of innovation we believe in.

 

We’re Committed to Protecting Your Data

Privacy is built in from the beginning. Our products and features include innovative privacy technologies and techniques designed to minimize how much of your data we — or anyone else — can access. And powerful security features help prevent anyone except you from being able to access your information. We are constantly working on new ways to keep your personal information safe.

 

THE HERITAGELP’s Website Terms of Use: Legal Information & Notices
Ownership of Site; Agreement to Terms of Use

These Terms and Conditions of Use (the "Terms of Use") apply to the THE HERITAGELP’s website located at https://www.theheritagelp.com, and all associated sites linked to https://www.theheritagelp.com by THE HERITAGELP its subsidiaries and affiliates around the world (collectively, the "Site"). The Site is the property of THE HERITAGELP, ("THE HERITAGELP") and its licensors. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SITE.

THE HERITAGELP reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms of Use, THE HERITAGELP grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site. 

Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to THE HERITAGELP and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

 

Except, as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without THE HERITAGELP express prior written consent.

 

You may use information on THE HERITAGELP’s products and services (such as data sheets, knowledge base articles, and similar materials) purposely made available by THE HERITAGELP for downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.

Your Use of the Site

You may not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. THE HERITAGELP reserves the right to bar any such activity.

You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any THE HERITAGELP’s server, or to any of the services offered on or through the Site, by hacking, password "mining" or any other illegitimate means.

 

You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of THE HERITAGELP including any THE HERITAGELP’s account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or THE HERITAGELP’s systems or networks, or any systems or networks connected to the Site or to THE HERITAGELP.  

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to THE HERITAGELP on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

 

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of THE HERITAGELP or others.

Purchases; Other Terms and Conditions

Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Site, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Use by this reference. You agree to abide by such other terms and conditions, including where applicable representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site or the specific service.

THE HERITAGELP and its Associates or Affiliates obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.

THE HERITAGELP and its Associates may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and THE HERITAGELP and its Associates or Affiliates makes no commitment to update the materials on the Site with respect to such products and services.

Accounts, Passwords and Security

Certain features or services offered on or through the Site may require you to open an account (including setting up THE HERITAGELP’s ID and password). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify THE HERITAGELP and its Associates or Affiliates immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by THE HERITAGELP or any other user of or visitor to the Site due to someone else using your THE HERITAGELP and its Associates or Affiliates ID, password or account as a result of your failing to keep your account information secure and confidential. 

You may not use anyone else’s THE HERITAGELP and its Associates or Affiliates ID, password or account at any time without the express permission and consent of the holder of that THE HERITAGELP and its Associates or Affiliates ID, password or account. THE HERITAGELP and its Associates or Affiliates cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.   

THE HERITAGELP and its Associates or Affiliates’ Privacy Policy applies to use of this Site, and its terms are made a part of these Terms of Use by this reference. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

Links to Other Sites and to the THE HERITAGELP’s Site

This Site may contain links to other independent third-party Web sites ("Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under THE HERITAGELP and its Associates or Affiliates’ control, and THE HERITAGELP and its Associates or Affiliates are not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.

THE HERITAGELP and its Associates or Affiliates reserve the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Limitation of Liability

Except where prohibited by law, in no event will THE HERITAGELP and its Associates or Affiliates be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if THE HERITAGELP and its Associates or Affiliates have been advised of the possibility of such damages. 

 

If, notwithstanding the other provisions of these Terms of Use, THE HERITAGELP and its Associates or Affiliates are found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Site or any Content, THE HERITAGELP and its Associates or Affiliates’ liability shall in no event exceed the greater of (1), if any, the total of any subscription or similar fees with respect to any service or feature of or on the Site paid in the six months prior to the date of the initial claim made against THE HERITAGELP and its Associates or Affiliates (but not including the purchase price for any THE HERITAGELP and its Associates or Affiliates hardware or software products or any THE HERITAGELP and its Associates or Affiliates Care or similar support program), or (2) US$25.00. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.

Indemnity

You agree to indemnify and hold THE HERITAGELP and its Associates or Affiliates, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against THE HERITAGELP by any third party due to or arising out of or in connection with your use of the Site.

Violation of These Terms of Use

THE HERITAGELP and its Associates or Affiliates may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) THE HERITAGELP and its Associates or Affiliates’ rights or property, or the rights or property of visitors to or users of the Site, including THE HERITAGELP’s customers. THE HERITAGELP and its Associates or Affiliates reserves the right at all times to disclose any information that THE HERITAGELP and its Associates or Affiliates, deems necessary to comply with any applicable law, regulation, legal process or governmental request. THE HERITAGELP and its Associates or Affiliates, also may disclose your information when THE HERITAGELP and its Associates or Affiliates, determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.         

You acknowledge and agree that THE HERITAGELP and its Associates or Affiliates, may preserve any transmittal or communication by you with THE HERITAGELP through the Site or any service offered on or through the Site, and may also disclose such data if required to do so by law or THE HERITAGELP and its Associates or Affiliates, determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these Terms of Use, (3) respond to claims that any such data violates the rights of others, or (4) protect the rights, property or personal safety of THE HERITAGELP its employees, users of or visitors to the Site, and the public.   

You agree that THE HERITAGELP and its Associates or Affiliates may, in its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site if we determine that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of the Site. You also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to THE HERITAGELP for which monetary damages would be inadequate, and you consent to THE HERITAGELP and its Associates or Affiliates obtaining any injunctive or equitable relief that THE HERITAGELP and its Associates or Affiliates deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies THE HERITAGELP may have at law or in equity.

You agree that THE HERITAGELP may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.

If THE HERITAGELP and its Associates or Affiliates does take any legal action against you as a result of your violation of these Terms of Use, THE HERITAGELP and its Associates or Affiliates will be entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to THE HERITAGELP. You agree that THE HERITAGELP and its Associates or Affiliates will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of these Terms of Use.     

Governing Law; Dispute Resolution

You agree that all matters relating to your access to or use of the Site, including all disputes, will be governed by the laws of the Thailand without regard to its conflicts of law provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in Thailand, and waive any objection to such jurisdiction or venue. The preceding provision regarding venue does not apply if you are a consumer based outside Thailand. If you are a consumer based outside Thailand, you may make a claim in the courts of the country where you reside. Any claim under these Terms of Use must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred. Claims made under the separate terms and conditions of purchase for goods and services are not subject to this limitation. No recovery may be sought or received for damages other than out-of-pocket expenses, except that the prevailing party will be entitled to costs and attorneys’ fees. In the event of any controversy or dispute between THE HERITAGELP and its Associates or Affiliates and you arising out of or in connection with your use of the Site, the parties shall attempt, promptly and in good faith, to resolve any such dispute. If we are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party may submit such controversy or dispute to mediation. If the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.

Void Where Prohibited

THE HERITAGELP and its Associates or Affiliates administers and operates the https://www.theheritagelp.com Site from its location in Thailand; other THE HERITAGELP and its Associates or Affiliates sites may be administered and operated from various locations outside Thailand. Although the Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside the Thailand. THE HERITAGELP and its Associates or Affiliates reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside Thailand, you do so on your own initiative and you are solely responsible for complying with applicable local laws.

Miscellaneous

You may not use or export or re-export any Content or any copy or adaptation of such Content, or any product or service offered on the Site, in violation of any applicable laws or regulations, including without limitation Thailand export laws and regulations.

If any of the provisions of these Terms of Use are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms of Use, so that these Terms of Use shall remain in full force and effect. These Terms of Use constitute the entire agreement between you and THE HERITAGELP and its Associates or Affiliates with regard to your use of the Site, and any and all other written or oral agreements or understandings previously existing between you and THE HERITAGELP and its Associates or Affiliates with respect to such use are hereby superseded and cancelled. Other than as provided in a purchase agreement you enter into with THE HERITAGELP and its Associates or Affiliates, THE HERITAGELP and its Associates or Affiliates will not accept any counter-offers to these Terms of Use, and all such offers are hereby categorically rejected. THE HERITAGELP’s failure to insist on or enforce strict performance of these Terms of Use shall not be construed as a waiver by THE HERITAGELP and its Associates or Affiliates of any provision or any right it has to enforce these Terms of Use, nor shall any course of conduct between THE HERITAGELP and its Associates or Affiliates and you or any other party be deemed to modify any provision of these Terms of Use. These Terms of Use shall not be interpreted or construed to confer any rights or remedies on any third parties.   

THE HERITAGELP, and its Associates or Affiliates provides access to THE HERITAGELP and its Associates or Affiliates international data and, therefore, may contain references or cross references to THE HERITAGELP and its Associates or Affiliates products, programs and services that are not announced in your country.  

SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

Pricing and Price Reductions/Corrections

THE HERITAGELP reserves the right to change prices for products displayed at/on the THE HERITAGELP’s Shop at any time, and to correct pricing errors that may inadvertently occur.  

Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Order Acceptance/Confirmation

THE HERITAGELP may, in its sole discretion, refuse or cancel any order and limit order quantity. THE HERITAGELP may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify THE HERITAGELP’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The THE HERITAGELP’s Shop reserves the right at any time after receiving your order to accept or decline your order for any reason. If THE HERITAGELP cancels an order after you have already been billed, THE HERITAGELP will refund the billed amount.  

Shipping & Delivery

Since the actual delivery of your order can be impacted by many events beyond THE HERITAGELP’s control once it leaves our facilities, THE HERITAGELP cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.  

As THE HERITAGELP takes care of the dispatch of the products you purchase on the THE HERITAGELP’s Shop, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact THE HERITAGELP to resolve.  

In-Shop Pickup and Return

THE HERITAGELP offers in-shop pickup for many of the items available on the Online Shop. Certain products and payment methods, however, may not qualify for in-shop pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. THE HERITAGELP will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, THE HERITAGELP may cancel it.

Consumers and Wholesalers

The THE HERITAGELP’s Shop sells and ships products to both end-user customers and wholesalers.

Shipping & Pickup

You can purchase your items online and pick them up at THE HERITAGELP and its Associates or Affiliates Shop, or have them delivered directly to your door. Here you'll find everything you need to know about delivery, pickup, and managing your order.

If any, once your items are available at the THE HERITAGELP and its Associates or Affiliates Shop, we'll send a pickup notification email.

Shipping

Products purchased online from THE HERITAGELP will only be shipped to addresses within the region and are subject to your country and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. 

Shipping Cost

Most but not all items prices included shipping and handling cost, available on most in-stock items. The cost for shipping is calculated and displayed on the Checkout Page before you complete your order.

Guaranteed Shipping Services

Where available, you will receive the fastest and safest Shipping Service. THE HERITAGELP and its Associates or Affiliates uses the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout Page, you'll see your item description, price and estimated delivery date.  

Ships Time

While THE HERITAGELP and its Associates or Affiliates works hard to ship every order as quickly as possible, personalized, custom-configured, and more popular item(s) may have longer ship times. 

Occasionally, we will confirm ship and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify by email of the new ship and delivery times.

What's Next?

Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.

Order Acknowledgement

The order acknowledgement email provides a summary of the items in your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a delivery date. You can click the date to view your order details. For pickup items in your order, the email will display your selected THE HERITAGELP and its Associates or Affiliates Shop location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.

Shipment Notification

If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our Associates/Affiliates’ warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package using THE HERITAGELP online Order Status or enter the tracking number on the carrier's website.

 

Carrier Delivery Options

THE HERITAGELP and its Associates or Affiliates chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to THE HERITAGELP and its Associates or Affiliates. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

If you are unavailable to provide a signature, THE HERITAGELP and its Associates or Affiliates may offer an easy option for you to receive your package.

Product Availability and Limitations  

Given the popularity and/or supply constraints of some of our Associates/Affiliates’ products, THE HERITAGELP may have to limit the number of products available for purchase. THE HERITAGELP reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when THE HERITAGELP confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, THE HERITAGELP will cancel the order and refund your purchase price in full.

RETURN & REFUND POLICY

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

Standard Return Policy

We fundamentally believe you will be thrilled with the products you purchase from the THE HERITAGELP’s Shop. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

Purchases returned within this time frame will be refunded in the original form of payment. Overnight and Two-day shipping charges will not be refunded. Once a return is received, processed, and credited, you will receive an email confirmation. Your banking institution may take up to 10-15 business days for this to be applied to your account.

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 15 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:

  • Products can be returned only to original shop or region in which they were originally purchased.

  • Only items that have been purchased directly from THE HERITAGELP either online or at an THE HERITAGELP’s Shop, can be returned to THE HERITAGELP. The THE HERITAGELP’s products purchased through other retailers must be returned in accordance with their respective returns and Refunds policy. We do not accept the return of THE HERITAGELP and its Associates or Affiliates product not purchased at https://www.theheritagelp.com or from a THE HERITAGELP and its Associates or Affiliates Brand shop. Those purchases must be returned at the location where the purchase was made and are subject to their return policies.    

  • For returns to THE HERITAGELP’s Shop or its Associates for cash, cash equivalent, and check transactions over $750, THE HERITAGELP will mail a refund check to you within 10-15 business days.

  • Should you wish to return ten or more of the same products, you must return to the THE HERITAGELP’s Shop where originally purchased.

  • Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return certain Associates/Affiliates-branded software, if any, to be determined by and according our Associates/Affiliates’ policy.

  • THE HERITAGELP provides security features to enable you to protect your product in case of loss or theft.  If these features have been activated and cannot be disabled by the person in possession of the phone, THE HERITAGELP may refuse the return or exchange.

  • Purchases made at an and its Associates or Affiliates Brand Shop can only be returned to an THE HERITAGELP and its Associates or Affiliates Brand shop.  

  • You must have an original receipt or packing slip to complete your return.

  • The item(s) must be unused, unwashed, and in its original condition with tags attached.

There are some items, however, that are ineligible for return, including:

  • Any donation will not be refunded to the original donor. We apologize for any inconvenience this may cause.

  • Opened software*

  • Electronic Software Downloads

  • Software Up-to-Date Program Products (software upgrades)

  • THE HERITAGELP and its Associates or Affiliates Print Products.

Exchanges Policy

Once we receive your item, we will inspect the item before we decide to replace your item(s) with a different size, color, or item please initiate a return for a refund on the original purchase and place a new order. If you canceled a pickup item and you were billed for it, we apologize for any inconvenience this may cause.

Refunds Policy

Once we receive your item, we will notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

  • Products purchased from our Affiliates through THE HERITAGELP will be refunded to you by that Affiliated directly, according its terms and conditions, set forth in the that Affiliates’ shop. 

Feedback and Information

Any feedback you provide at this site shall be deemed to be non-confidential. THE HERITAGELP and its Associates or Affiliates shall be free to use such information on an unrestricted basis.

The information contained in this website is subject to change without notice.
Copyright © 2017-2020, THE HERITAGELP. All rights reserved.

Disclaimers

THE HERITAGELP, AND ITS ASSOCIATES OR AFFILIATES DO NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. THE HERITAGELP CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. THE HERITAGELP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE HERITAGELP AND ITS ASSOCIATES OR AFFILIATES DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY THE HERITAGELP AND ITS ASSOCIATES OR AFFILIATES SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST THE HERITAGELP FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES. 

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

  • w-facebook
  • Twitter Clean

© 2012-2020 by The Heritage.  Allights Reserved