GENERAL TERMS AND CONDITIONS
Thanks for your support and shopping at SURIN HERITAGE LIMITED PARTNERSHIP (THE HERITAGELP). We appreciate the fact that you like to buy the cool stuff we build for sales. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, booking and purchasing/paying for our products, whether you’re at the THE HERITAGELP’s Online Shop or at THE HERITAGELP and its Associates or Affiliates Retail Shop, we’ll refer to these entities as the “THE HERITAGELP’s Shop” in this policy.)
Privacy is a fundamental human right. At THE HERITAGELP, it’s also one of our core values. Your devices are important to so many parts of your life. What you share from those experiences, and who you share it with, should be up to you. We design Website and products to protect your privacy and give you control over your information. It’s not always easy. But that’s the kind of innovation we believe in.
We’re Committed to Protecting Your Data
Privacy is built in from the beginning. Our products and features include innovative privacy technologies and techniques designed to minimize how much of your data we — or anyone else — can access. And powerful security features help prevent anyone except you from being able to access your information. We are constantly working on new ways to keep your personal information safe.
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to THE HERITAGELP and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
You may use information on THE HERITAGELP’s products and services (such as data sheets, knowledge base articles, and similar materials) purposely made available by THE HERITAGELP for downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.
Your Use of the Site
You may not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. THE HERITAGELP reserves the right to bar any such activity.
You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any THE HERITAGELP’s server, or to any of the services offered on or through the Site, by hacking, password "mining" or any other illegitimate means.
You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of THE HERITAGELP including any THE HERITAGELP’s account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.
You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or THE HERITAGELP’s systems or networks, or any systems or networks connected to the Site or to THE HERITAGELP.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to THE HERITAGELP on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
Purchases; Other Terms and Conditions
THE HERITAGELP and its Associates or Affiliates obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.
THE HERITAGELP and its Associates may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and THE HERITAGELP and its Associates or Affiliates makes no commitment to update the materials on the Site with respect to such products and services.
Accounts, Passwords and Security
Certain features or services offered on or through the Site may require you to open an account (including setting up THE HERITAGELP’s ID and password). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify THE HERITAGELP and its Associates or Affiliates immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by THE HERITAGELP or any other user of or visitor to the Site due to someone else using your THE HERITAGELP and its Associates or Affiliates ID, password or account as a result of your failing to keep your account information secure and confidential.
You may not use anyone else’s THE HERITAGELP and its Associates or Affiliates ID, password or account at any time without the express permission and consent of the holder of that THE HERITAGELP and its Associates or Affiliates ID, password or account. THE HERITAGELP and its Associates or Affiliates cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
Links to Other Sites and to the THE HERITAGELP’s Site
This Site may contain links to other independent third-party Web sites ("Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under THE HERITAGELP and its Associates or Affiliates’ control, and THE HERITAGELP and its Associates or Affiliates are not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.
THE HERITAGELP and its Associates or Affiliates reserve the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
Limitation of Liability
Except where prohibited by law, in no event will THE HERITAGELP and its Associates or Affiliates be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if THE HERITAGELP and its Associates or Affiliates have been advised of the possibility of such damages.
You agree to indemnify and hold THE HERITAGELP and its Associates or Affiliates, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against THE HERITAGELP by any third party due to or arising out of or in connection with your use of the Site.
THE HERITAGELP and its Associates or Affiliates may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) THE HERITAGELP and its Associates or Affiliates’ rights or property, or the rights or property of visitors to or users of the Site, including THE HERITAGELP’s customers. THE HERITAGELP and its Associates or Affiliates reserves the right at all times to disclose any information that THE HERITAGELP and its Associates or Affiliates, deems necessary to comply with any applicable law, regulation, legal process or governmental request. THE HERITAGELP and its Associates or Affiliates, also may disclose your information when THE HERITAGELP and its Associates or Affiliates, determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
You agree that THE HERITAGELP may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.
Governing Law; Dispute Resolution
Void Where Prohibited
THE HERITAGELP and its Associates or Affiliates administers and operates the https://www.theheritagelp.com Site from its location in Thailand; other THE HERITAGELP and its Associates or Affiliates sites may be administered and operated from various locations outside Thailand. Although the Site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside the Thailand. THE HERITAGELP and its Associates or Affiliates reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside Thailand, you do so on your own initiative and you are solely responsible for complying with applicable local laws.
You may not use or export or re-export any Content or any copy or adaptation of such Content, or any product or service offered on the Site, in violation of any applicable laws or regulations, including without limitation Thailand export laws and regulations.
THE HERITAGELP, and its Associates or Affiliates provides access to THE HERITAGELP and its Associates or Affiliates international data and, therefore, may contain references or cross references to THE HERITAGELP and its Associates or Affiliates products, programs and services that are not announced in your country.
SALES & REFUND TERMS AND CONDITIONS (“TERMS”)
Pricing and Price Reductions/Corrections
THE HERITAGELP reserves the right to change prices for products displayed at/on the THE HERITAGELP’s Shop at any time, and to correct pricing errors that may inadvertently occur.
Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.
THE HERITAGELP may, in its sole discretion, refuse or cancel any order and limit order quantity. THE HERITAGELP may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify THE HERITAGELP’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The THE HERITAGELP’s Shop reserves the right at any time after receiving your order to accept or decline your order for any reason. If THE HERITAGELP cancels an order after you have already been billed, THE HERITAGELP will refund the billed amount.
Shipping & Delivery
Since the actual delivery of your order can be impacted by many events beyond THE HERITAGELP’s control once it leaves our facilities, THE HERITAGELP cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
As THE HERITAGELP takes care of the dispatch of the products you purchase on the THE HERITAGELP’s Shop, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact THE HERITAGELP to resolve.
In-Shop Pickup and Return
THE HERITAGELP offers in-shop pickup for many of the items available on the Online Shop. Certain products and payment methods, however, may not qualify for in-shop pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. THE HERITAGELP will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, THE HERITAGELP may cancel it.
Consumers and Wholesalers
The THE HERITAGELP’s Shop sells and ships products to both end-user customers and wholesalers.
Shipping & Pickup
You can purchase your items online and pick them up at THE HERITAGELP and its Associates or Affiliates Shop, or have them delivered directly to your door. Here you'll find everything you need to know about delivery, pickup, and managing your order.
If any, once your items are available at the THE HERITAGELP and its Associates or Affiliates Shop, we'll send a pickup notification email.
Products purchased online from THE HERITAGELP will only be shipped to addresses within the region and are subject to your country and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations.
Most but not all items prices included shipping and handling cost, available on most in-stock items. The cost for shipping is calculated and displayed on the Checkout Page before you complete your order.
Guaranteed Shipping Services
Where available, you will receive the fastest and safest Shipping Service. THE HERITAGELP and its Associates or Affiliates uses the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout Page, you'll see your item description, price and estimated delivery date.
While THE HERITAGELP and its Associates or Affiliates works hard to ship every order as quickly as possible, personalized, custom-configured, and more popular item(s) may have longer ship times.
Occasionally, we will confirm ship and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify by email of the new ship and delivery times.
Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.
The order acknowledgement email provides a summary of the items in your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a delivery date. You can click the date to view your order details. For pickup items in your order, the email will display your selected THE HERITAGELP and its Associates or Affiliates Shop location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.
If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our Associates/Affiliates’ warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package using THE HERITAGELP online Order Status or enter the tracking number on the carrier's website.
Carrier Delivery Options
THE HERITAGELP and its Associates or Affiliates chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to THE HERITAGELP and its Associates or Affiliates. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.
If you are unavailable to provide a signature, THE HERITAGELP and its Associates or Affiliates may offer an easy option for you to receive your package.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our Associates/Affiliates’ products, THE HERITAGELP may have to limit the number of products available for purchase. THE HERITAGELP reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when THE HERITAGELP confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, THE HERITAGELP will cancel the order and refund your purchase price in full.
RETURN & REFUND POLICY
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
Standard Return Policy
We fundamentally believe you will be thrilled with the products you purchase from the THE HERITAGELP’s Shop. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
Purchases returned within this time frame will be refunded in the original form of payment. Overnight and Two-day shipping charges will not be refunded. Once a return is received, processed, and credited, you will receive an email confirmation. Your banking institution may take up to 10-15 business days for this to be applied to your account.
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 15 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:
Products can be returned only to original shop or region in which they were originally purchased.
Only items that have been purchased directly from THE HERITAGELP either online or at an THE HERITAGELP’s Shop, can be returned to THE HERITAGELP. The THE HERITAGELP’s products purchased through other retailers must be returned in accordance with their respective returns and Refunds policy. We do not accept the return of THE HERITAGELP and its Associates or Affiliates product not purchased at https://www.theheritagelp.com or from a THE HERITAGELP and its Associates or Affiliates Brand shop. Those purchases must be returned at the location where the purchase was made and are subject to their return policies.
For returns to THE HERITAGELP’s Shop or its Associates for cash, cash equivalent, and check transactions over $750, THE HERITAGELP will mail a refund check to you within 10-15 business days.
Should you wish to return ten or more of the same products, you must return to the THE HERITAGELP’s Shop where originally purchased.
Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return certain Associates/Affiliates-branded software, if any, to be determined by and according our Associates/Affiliates’ policy.
THE HERITAGELP provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, THE HERITAGELP may refuse the return or exchange.
Purchases made at an and its Associates or Affiliates Brand Shop can only be returned to an THE HERITAGELP and its Associates or Affiliates Brand shop.
You must have an original receipt or packing slip to complete your return.
The item(s) must be unused, unwashed, and in its original condition with tags attached.
There are some items, however, that are ineligible for return, including:
Any donation will not be refunded to the original donor. We apologize for any inconvenience this may cause.
Electronic Software Downloads
Software Up-to-Date Program Products (software upgrades)
THE HERITAGELP and its Associates or Affiliates Print Products.
Once we receive your item, we will inspect the item before we decide to replace your item(s) with a different size, color, or item please initiate a return for a refund on the original purchase and place a new order. If you canceled a pickup item and you were billed for it, we apologize for any inconvenience this may cause.
Once we receive your item, we will notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies. The way your refund is processed depends on your original payment method:
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Products purchased from our Affiliates through THE HERITAGELP will be refunded to you by that Affiliated directly, according its terms and conditions, set forth in the that Affiliates’ shop.
Feedback and Information
Any feedback you provide at this site shall be deemed to be non-confidential. THE HERITAGELP and its Associates or Affiliates shall be free to use such information on an unrestricted basis.
The information contained in this website is subject to change without notice.
Copyright © 2017-2020, THE HERITAGELP. All rights reserved.
THE HERITAGELP, AND ITS ASSOCIATES OR AFFILIATES DO NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. THE HERITAGELP CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. THE HERITAGELP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE HERITAGELP AND ITS ASSOCIATES OR AFFILIATES DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY THE HERITAGELP AND ITS ASSOCIATES OR AFFILIATES SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST THE HERITAGELP FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.